Frequently Asked Questions (FAQ)

Q: How do I modify or cancel a recurring donation?
A: Log in to your account, navigate to the dashboard, and select the recurring donation you want to modify or cancel.

Q: What is the "Trialing" status for recurring donations?
A: If the donation start date is in the future, the status will appear as “Trialing” until the first transaction is processed.

Q: Can I create multiple recurring donations?
A: Yes, you can create multiple recurring donations for different fund types or at different frequencies.

Manual How to Set Up a Recurring Donation on The Kingdom Ledger

Q: How do managers add donations on behalf of users?
A: Managers can:

1. Log in to the Manager Portal.
2. Select a user’s profile.
3. Choose to add a one-time or recurring donation, or manually record a cash donation.

Q: How do I manage user accounts as a manager?
A: Managers can view active/inactive users, edit user details, and deactivate or reactivate user accounts while preserving transaction records. Q: Can I process manual transactions (cash donations)?
A: Yes, managers can record manual transactions using the “Manual Transaction” option under a user’s profile.

Q: What are the password requirements for The Kingdom Ledger?
A: Passwords must be at least 8 characters long and include:

• One uppercase letter
• One lowercase letter
• One number
• One special character

Q: Is an account automatically created for new donors?
A: Yes, if you donate without an existing account, a new account will be created using the email provided. Q: How is my payment information secured?
A: The Kingdom Ledger uses industry-standard encryption to secure payment details. Bank account verification is required for e-check transactions.

Q: Who can I contact for help with donations or recurring payments?
A: For technical support or questions about your donations, please contact info@thekingdomledger.com or call 844.833.5011.